Terms of Service

1. Acceptance of Terms

By creating an account, purchasing a license, or using BlackGuard, operated by Real Dudes LLC, you confirm that you have read, understood, and agree to these Terms, our Privacy Policy and our Data Processing Agreement. We record which version you accepted and when. You must be of legal age in your country to enter into this agreement. If you do not agree, do not create an account or use our Services.

2. Account Registration and Security

You agree to provide accurate, current, and complete information when creating an account or purchasing a license. You are responsible for keeping your login credentials and license keys secure. Sharing, reselling, or distributing your account or license key is strictly prohibited and may result in permanent termination without refund.

3. User Conduct and Prohibited Activities

You agree not to engage in any of the following:

• Use the Services for illegal or malicious purposes.
• Reverse engineer, decompile, or tamper with our software, executables, or backend systems.
• Attempt to bypass our licensing, integrity, or security systems.
• Use debugging or reverse engineering tools such as dnSpy, x64dbg, x32dbg, IDA, OllyDbg, Wireshark, Cheat Engine, or similar.
• Distribute viruses, malware, or harmful scripts through or in connection with our software.
• Impersonate BlackGuard staff, partners, or affiliates, or misuse our branding.

4. Payment and Refund Policy

Payments for BlackGuard subscriptions are processed by NMI (payment gateway) and CoastalPay (processor/acquirer). Real Dudes LLC is the merchant of record for all transactions. Card data is collected via NMI's hosted inline tokenization (Collect.js) and goes directly to NMI. BlackGuard never receives or stores raw card details.

Our refund terms, including eligibility windows and how to submit a request, are set out in our Refund Policy. If a chargeback or payment dispute is initiated, the associated license may be suspended while the case is under review. We encourage customers to contact [email protected] before escalating to a payment provider.

5. License and Device Policy

Each BlackGuard license is locked to a single device through hardware identification (HWID). Transferring, reselling, or using the license on multiple devices is not allowed. If you reinstall Windows or make significant hardware changes, you may request a reset if eligible.

Reset requests are only accepted if:

• Your OS was reinstalled within the last 7 days.
• No previous reset was done within that period.
• The change was unintentional (e.g., system failure, OS corruption).

Requests will not be approved for transferring licenses, using a new device, or personal preference.

6. Account Suspension or Termination

We reserve the right to suspend or terminate any account or license for violations of these Terms, chargebacks, unauthorized sharing, or security breaches. Suspensions and bans are final and non-negotiable.

7. Intellectual Property

All software, designs, code, and content within BlackGuard are the intellectual property of Real Dudes LLC or its licensors. You may not copy, modify, distribute, or reverse-engineer any part of our software or website. Unauthorized use may lead to legal action.

8. Limitation of Liability

BlackGuard is provided "as is" and "as available." We do not guarantee uninterrupted service or compatibility with all systems. To the maximum extent allowed by law, Real Dudes LLC shall not be held liable for any indirect, incidental, or consequential damages, including loss of data, revenue, or reputation.

9. Anti-Cheat Scope and Screenshot Capture

By connecting to a game server running BlackGuard, players acknowledge that the BlackGuard anti-cheat system may perform the following as part of its detection operations:

• Analyse gameplay telemetry, hardware identifiers, and behavioural patterns for detection signals.
• Capture screenshots of the game window or render output when a player is flagged by behavioural analysis, for the purpose of detecting unauthorised visual tools or performance-assist software. These screenshots capture only the game render. Never the player's desktop, other applications, browser windows, or personal files. Images are processed by automated systems, retained for a maximum of 30 days, then permanently deleted.

Server operators deploying BlackGuard must inform players on their server that BlackGuard is active, that it processes gameplay telemetry and may capture game-render screenshots, and that BlackGuard uses de-identified data to improve its detection. Operators must make our Privacy Policy available to players (for example, in server rules or on the connection screen). Operators are responsible for having a lawful basis for this processing where the law requires one. All enforcement decisions remain with the server operator; BlackGuard does not issue bans directly.

9A. Service Data and Product Improvement

"Service Data" means data generated through your use of the Services, including server configuration, gameplay telemetry, detection events, the outcomes of detection reviews (such as bans, unbans, case decisions and appeals), session records and game-render captures.

You grant Real Dudes LLC a worldwide, royalty-free license to use Service Data to operate, secure, maintain and improve the Services and to develop new products and services, including research and the training and testing of detection models.

Where Service Data includes players' personal data, we de-identify or aggregate it before we use it for research or model training, and we do not attempt to re-identify it. We do not sell personal data.

This license continues after your account ends for de-identified and aggregated data.

10. Modifications to Terms

We may modify these Terms. For material changes, we will notify you by email and in the dashboard at least 14 days before they take effect, and we may ask you to accept the updated Terms before you continue using the Services. Continued use after the effective date constitutes acceptance.

11. Governing Law

These Terms are issued by Real Dudes LLC and governed by the laws of England and Wales. Any disputes shall be handled exclusively in the courts of England and Wales, without prejudice to any mandatory consumer protection rights applicable in your country of residence.

12. Contact Information

For questions or legal inquiries regarding these Terms, please contact Real Dudes LLC / BlackGuard at [email protected].